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Welcome to
Culinary Kingdom
Customer
Service
Contacting Us
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How
do I contact Culinary Kingdom?
Email:
customerservice@culinarykingdom.com
Phone:
1-800-698-4085 for placing orders, customer service
and other assistance. Voice mail available 24 hours.
Hours:
Monday - Saturday 11:00 am - 8:00 pm, PST
Emails and phone messages are answered on a first come first served basis.
During the holiday rush, we ask you to be patient with any delays.
CulinaryKingdom.com will answer your questions in a timely basis, but we ask
you to first read our FAQ's (Frequently Asked Questions)
and About Us
pages. Many of your questions will be answered
on these pages. We are here to do our best to insure your satisfaction and
excellent culinary experience with our products.
Ordering
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How do I order?
Locate
the item you wish to order and click the "BUY NOW" button. The
shopping cart page will appearwith easy-to-follow instructions.
You can also order by calling toll-free 1-800-698-4085.
How do I cancel my order?
You may cancel your order any time prior to shipment, unless it is
a custom orrder. You must notify us immediately, so that we
do not ship your item, otherwise, you will be responsible for roundtrip
shipping charges. Culinary
Kingdom makes every
effort to expedite processing your order and as a result we are sometimes unable
to cancel it. Custom orders cannot be cancelled,
as we have placed them directly with the manufacturers.
What if the product
is out of stock?
If
your product is out of stock, we will notify you
within 24 hours that the item is currently on backorder and when it should be restocked.
Do you send order confirmations?
We automatically send
you an e-mail confirmation of your order.
What if I don't receive a confirmation of my order?
If
you don't receive confirmation of your order within 24 hours, please e-mail us at
customerservice@culinarykingdom.com
and we will check our system for your order. Please provide us with your last name, address, and the order
date.
What if I'm having trouble ordering from your site?
Customers sometime experience problems that are related to the security
settings on their browser (Netscape, IE, and AOL). Check your browswer "Help"
menu for security setttings and set
to accept cookies. You can
also e-mail us at
customerservice@culinarykingdom.com
and we will assist you. You can place your order with our customer service
department by calling toll-free 1-800-698-4085.
I would like to buy something that I cannot find on your
site, can you order it for me?
Custom
Orders are available for many items. We do not
stock all items offered by the manufacturers we deal with. In
some cases that would be practically impossible, however, we will
accept orders for products we do not regularly stock. Some
manufacturers will customize the products they offer. If there
is an item you desire that is made by a manufacturer we showcase,
call or email to ask about your custom order and get pricing, delivery
and availability options. If there is a kitchen related item
you seek that is made by a manufacturer we do not show, call
anyway and we may be able to help. All custom orders must
be prepaid. Shipping time for custom orders will vary from item
to item and will be specified at the time of the order.
Culinary
Kingdom is a
division of DrewMCA, Enterprises, Inc. |